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1. What happens when the complaint is received?

The Supervisor receiving the complaint determines the type of complaint and the conduct involved. First-line Supervisors handle certain types of complaints, while others are investigated by Command Staff.

Generally, First-line Supervisors address complaints regarding discourteous service and failure to take appropriate action. As the complainant, you will be contacted in reference to the specifics of your complaint. The First-line Supervisor will attempt to handle this matter at his/her level. Once resolved, a record of the complaint and the action taken is made by the Supervisor and forwarded to the appropriate Division Commander.


More serious complaints, such as excessive force, criminal conduct, corruption, or ethics violations, are forwarded to the Chief of Police who assigns a Command Staff Officer to investigate the complaint.

2. What happens after the investigation?

As the complainant, you will be notified of the final classification of the investigation, i.e. unfounded, exonerated, not sustained, sustained, sustained with qualifications. Every attempt will be made to explain these findings to you.

3. What happens when a complimentary letter is received?

All Department and/or Officer compliments are forwarded to the Awards Committee for officer recognition. The complimentary letter and/or award will be placed into the officer’s/employee’s personnel file.

4. What happens when a concern is voiced?

The concern is brought to the attention of the appropriate Division Commander and addressed accordingly. The person voicing the concern will be notified of the actions taken regarding to their concern.