Frequently Asked Questions

The Village of Wheeling maintains a comprehensive Community Resources List that includes information about local and regional services available to residents. This guide covers food assistance, legal services, housing support, mental health resources, financial assistance programs, and much more.

You can access this information on our website: Community Resources List or by contacting our Social Services Division at 847-459-2606. Our social workers are available to help you navigate these resources and find the specific assistance you need.

While the Village does not provide direct financial assistance, our Social Services Division is here to help connect you with organizations and programs that do. Our experienced social workers work one-on-one with residents to identify available resources, complete applications, and access assistance programs tailored to your specific situation. We help guide you through the various financial assistance options available in our community and region.

Several organizations in our community provide rental and utility assistance to residents facing financial hardship. Our Social Services team maintains up-to-date information on these resources and can help you determine which programs you may qualify for and assist with the application process.

For immediate assistance:

• Review our Community Resources list
• Call Social Services at 847-459-2606 to speak with a social worker
• Email us at humanservices@wheelingil.gov

We're grateful for residents who want to give back to our community. There are many wonderful organizations doing important work in Wheeling and the surrounding area. Here are some ways you can get involved:

HandsOn Suburban Chicago: https://handsonsuburbanchicago.org/
Wheeling Helping Hands: Contact Dave at 847-942-9580 for more information.
Rotary Club of Wheeling: https://www.rotaryclubofwheeling.org/
Journeys the Road Home: https://www.journeystheroadhome.org/

Absolutely not. All services provided by the Village of Wheeling Social Services Division are completely free of charge. This includes consultations with our social workers, resource navigation assistance, advocacy support, and connection to community programs.

Our services are available to:
• All Village of Wheeling residents, regardless of circumstances
• Victims of crimes that occurred in Wheeling

There are no fees, no charges, and no costs for any of our services.

Yes. We are committed to serving all members of our community in the language they are most comfortable speaking.

•  All Social Services staff members are bilingual in English and Spanish (Se habla Español)

•  For residents who speak other languages, we utilize Professional Language Line interpretation services, which provide access to interpreters in over 200 languages

Our Social Services team is available to help you during the following hours:

•  Office Hours: Monday through Friday, 7 AM - 7 PM
•  After-Hours Crisis Support: Available 24/7 through the Wheeling Police and Fire Departments

We offer services by phone, email, or in-person appointment at the Wheeling Police Department.