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Complaints - Concerns and
Compliments The Wheeling Police
Department strives to deliver the best possible customer service
to the citizens and visitors of our community. We encourage our
citizens to voice their opinions, good or bad, to the Police
Department. The Department has mechanisms in place to receive
and address compliments, concerns, or complaints regarding our
employees.
The Wheeling Police Department investigates
all complaints against members of the Wheeling Police
Department. You may initiate a complaint by telephone, mail,
e-mail or in person.
The Wheeling Police Department is committed
to working with our community to provide the highest level of
police service. We appreciate and encourage citizen
communications with the Police Department to improve community
relations and help build greater confidence in your Police
Department.
To file a complaint, voice a concern or
compliment an employee, you may do it in any of the following
manners:
In Person (Back
to Top)
Come to the Wheeling Police Department and
request to speak with a Supervisor. Someone is available
24-hours a day, 7 days a week.
By Telephone (Back
to Top)
Contact the Wheeling Police Department at
847-459-2632 and ask to speak to a Watch Supervisor.
In Writing (Back
to Top)
Direct a letter to the attention of the
Deputy Chief of Police at the Wheeling Police Department, 255
West Dundee Road, Wheeling, Illinois, 60090. You may mail it
certified to ensure it is received.
By e-mail (Back
to Top)
Send an e-mail to jstone@wheelingil.gov and advise the nature of the
complaint and the employee involved. You will be contacted by
an Officer in reference to the complaint.
What happens when the complaint is
received?
(Back
to Top)
The Supervisor receiving the complaint
determines the type of complaint and the conduct involved.
First-line Supervisors handle certain types of complaints, while
others are investigated by Command Staff.
Generally, First-line Supervisors address
complaints regarding discourteous service and failure to take
appropriate action. As the complainant, you will be contacted
in reference to the specifics of your complaint. The First-line
Supervisor will attempt to handle this matter at his/her level.
Once resolved, a record of the complaint and the action taken is
made by the Supervisor and forwarded to the appropriate Division
Commander.
More serious complaints, such as excessive
force, criminal conduct, corruption, or ethics violations, are
forwarded to the Chief of Police who assigns a Command Staff
Officer to investigate the complaint.
What happens after the investigation?
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As the complainant, you will be notified of
the final classification of the investigation, i.e. unfounded,
exonerated, not sustained, sustained, sustained with
qualifications. Every attempt will be made to explain these
findings to you.
What happens when a complimentary letter
is received?
(Back
to Top)
All Department and/or Officer compliments
are forwarded to the Awards Committee for officer recognition.
The complimentary letter and/or award will be placed into the
officer’s/employee’s personnel file.
What happens when a concern is voiced?
(Back
to Top)
The concern is brought to the attention of
the appropriate Division Commander and addressed accordingly.
The person voicing the concern will be notified of the actions
taken regarding to their concern.
Summary of Administrative Reviews for 2007 (Back
to Top)
Click
Here to Download the Summary.
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The Village of Wheeling,
Illinois
255 West Dundee Road
Wheeling, IL 60090
(847) 459-2600
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to the Village of Wheeling.
All information © 2007 Village of Wheeling, Illinois
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