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2. Drop Box:
Pay your bill by dropping your payment in the water bill drop box at Village Hall, 255 W. Dundee Road. Due to construction and the removal of the circular drive in front of the Village Hall, the water bill drop box has been re-located to the rear of the building, in the west visitors' parking lot. Click here to view aerial photo with directions or to see the drop box new location click here.  There's also a night-drop box inside the building, located in the front lobby by the main entrance.

3. Pay in Person at Village Hall:
Pay your water bill in person at the Finance Department at Village Hall at 255 W. Dundee Road, Wheeling, IL 60090, during normal business hours:

      Mon-Fri  7am-5pm
      Closed Saturday and Sunday
        Front Counter payment options: Cash, Check, Credit Cards.

4. Direct Deposit:
The Village offers direct withdrawal from your checking account available for payment of water and sewer bills.  Click here to download and print the form needed for direct withdrawal. "Wheeling Direct" Pay makes it more convenient for you to pay your bimonthly water and sewer payments to the Village of Wheeling.  How does it work?  Your bimonthly payment is automatically taken from the account you authorize the bank to use, and the money is directly credited to your water and sewer account at the Village of Wheeling on the 20th of  the month. You'll continue to receive a statement for your records, but you won't have to respond.  "Wheeling Direct" Pay will do it for you.  The Village of Wheeling is authorized only to receive the amount of money that is due on your bimonthly water and sewer billing statement.  The "Wheeling Direct" Pay system takes care of everything else.  If you don't like the service, you can cancel it with only 10 days notice to the Village of Wheeling.  All of this information is explained to you on the application form.
So. . . . why wait?  Get rid of the hassles of check-writing and join the "Wheeling Direct" Pay program!  Simply fill in the form, and mail it to the Village of Wheeling.  If you have any questions, please call the Finance Department at (847)459-2607.

5. Credit Card:
    Pay your bill over the Internet by using your credit card.
    Click here to pay your bill online using our 
    new eGov system
    Please note: At this time our eGov system does not allow
    for the "auto-pay" feature.  We will work to incorporate
    this into future versions of the software. Currently, we
    can only accept one-time payments.  
    
    NOTE: There is no additional charge to use our eGov
    system.

Meter Reading
The billing for water and sewer service is based on water consumption.  Meters are read bimonthly.  If a reading cannot be obtained, the bill is estimated based on prior usage.

Late Payment Penalty
A ten percent penalty is added to the water and sewer bill if the payment is not received by the due date.  Per the Wheeling Municipal Code, Title13, Section 13.04.230, the Director of Finance may waive the penalty upon the request of an account holder with a record of prompt payment for the prior two years. Such waiver may not be granted more than once in any two-year period.

Leaks
It is the resident's responsibility to detect and repair any leaks in their water system.  Unfortunately, even small leaks can have a tremendous effect on your water bill.  Residents are encouraged to repair any leaks as soon as possible.  Toilet leak detection tablets are available in the Finance Department.

Water Restrictions
Non-essential water use (such as lawn sprinkling) is prohibited between 12:00pm and 6:00pm from May 15 through September 15.  Your cooperation ensures an adequate supply to all water customers.

Real Estate Transfer Certificate
Effective August 1, 2005, anyone who sells or transfers real estate must pay any water, sewer, garbage fees and penalties related thereto in full before a Real Estate Transfer Certificate is issued.  The requirement to obtain a real estate transfer certificate applies to all property owners in Wheeling including condominium owners who pay for water, sewer and garbage service indirectly through their monthly assessments. Note: This requirement also applies to re-finance, quit claim deeds, and transfer of ownership to a trust. (Section 15.38 of the Wheeling Municipal Code) 

Click here  to download the Ordinance Establishing the Real Estate Transfer Certificate.

There is also a requirement for the seller to give the Village of Wheeling seven (7) business days notice before the scheduled closing to allow sufficient time to obtain a final meter reading and issue the Transfer Certificate. Click here to download an Application for Real Estate Transfer Certificate (Adobe Acrobat Reader PDF format) . An Application for Real Estate Transfer Certificate is also available at the Finance Department at Village Hall, 255 W. Dundee Rd., Wheeling, IL during Business Hours, Monday thru Friday, 8am to 4:30pm. A completed Application may also be faxed to (847) 459-9692. 

Final Readings
Residents moving into the Village need to contact Carol at 
(847) 459-2607 to schedule a final reading and ensure proper registration for water services.  SELLERS should be prepared to provide their forwarding address and the final reading date. BUYERS must provide new resident registration information.
If registration is incomplete,  water service may be discontinued.

SWANCC
Effective March 1, 1997, all residential units in the Village, including multifamily apartments and condominiums, are being assessed a SWANCC "debt service" charge of $1.35 per month.  This charge is a fixed cost (primarily bond principal and interest payments) of the SWANCC disposal facilities.  This charge is being collected via water and sewer billing to ensure a fair and equitable distribution of the Village’s total fixed financial obligation to SWANCC.