Reference Desk > Frequently Asked Questions
Public Works Department
Q: What is the Backflow Prevention Program and why do I need
a Backflow Device?
A: The Backflow Prevention Program is a requirement of the Safe
Drinking Water Act (1974, amended in 1986 and 1996), which was written
to protect human health from contaminants in drinking water and to
prevent contamination of existing groundwater supplies. The Act, as
amended, requires the installation and maintenance of an approved
backflow prevention assembly at the water service connection whenever a
potential hazard is determined to exist in a customer’s system. Without
proper protection devices, cross connections can occur.
Click here to see frequently asked questions regarding the Village
of Wheeling’s Backflow Prevention Program to prevent backflow
contamination of the water supply.
Q: Do I need a permit to pave my driveway, sidewalks, service
walks and patios?
A: Yes. You may apply for this permit at the Community
Development Department. A copy of the plat of survey of the subject property and a cost
estimate from your contractor are required. The permit fee is $33.00.
Contractors are required to post a
$10,000.00 surety bond with the
Village. Homeowners acting as their own contractor must post a
parkway restoration deposit check in the amount of $1,000 as guarantee that any public right-of-way damage resulting
from the construction will be restored upon completion of the work. If no
damage is incurred, the deposit will be returned in the full amount.
Q: How do I determine if my property is located within a
Special Flood Hazard Area (flood zone)?
A: An official determination by the Village will be made upon
receipt of an Application for Floodplain Map Determination by
the Community Development Department. Applications are
available at both departments. Maps are available for
public viewing at the Village Hall, Community Development
Department (2 Community Boulevard), and Indian Trails Public
Library (Reference Department, 2nd floor). The fee for
this service is $33.00. For more information call
Q: What hospitals do the Fire Department ambulances transport
emergency medical patients to?
A: Based upon general travel conditions, proximity to the
village, and the ability to quickly return ambulances to the
community, Northwest Community Hospital in Arlington Heights and Glenbrook
Hospital in Glenview have been chosen as the department’s
primary receiving hospitals. In rare cases of severe
trauma and upon approval of the emergency room physician,
patients are taken to Lutheran General Hospital in Park Ridge or
Condell Medical Center in Libertyville,
since they are Level I trauma centers. Transportation to any
other area hospital is performed by private ambulance service
and at the expense of the patient.
Q: Is there a fee charged for emergency medical and/or
A: Yes. The current fee is based upon the annual rate
established by Medicare and varies based upon the complexity of
the medical services provided. Patients who refuse service and
are not transported to a local hospital are not charged for
service. A third party billing company, hired by the Village of
Wheeling, handles billing for ambulance service. Medicare and/or
private insurance payments are accepted as payment for all
charges and collection of individual deductibles are waived. For
more information, contact the Fire Department at (847) 459-2662.
Q: How do I obtain a copy of a fire report or ambulance
A: Copies of fire and/or ambulance reports can be obtained
from Fire Administration Office, 499 S. Milwaukee Avenue, Monday
through Friday, 8:00am to 4:30pm (excluding recognized
holidays), 72 hours after the incident occurred. Copies of
ambulance reports are only released to the actual patient, legal
guardian, documented relative (such as a spouse or parent), or legal
Q: Why does a fire engine respond on ambulance calls?
A: All shift personnel are cross-trained as
firefighter/paramedics. On those calls that may be
life-threatening (for example, chest pains, car accidents, stroke,
unconscious patients, etc.), a fire engine is dispatched to
provide additional manpower needed to initiate advanced life
support treatment. If they are not needed, the fire engine
is released from the call. In addition, fire engines carry
the same paramedic equipment as an ambulance but, cannot
transport patients. In those rare cases where an ambulance
is not immediately available, the crew from the fire engine can
initiate paramedic services, prior to the arrival of the
ambulance on the scene.
Q: What does "ISO Class 3" mean on the side of the
Fire Department’s vehicles?
A: Each fire department in the country is evaluated by an
independent agency known as the "Insurance Services
Organization (ISO)". This evaluation takes into
consideration the department’s equipment, staffing levels,
communications network, training, and water supply system.
Based upon points obtained in all areas of the evaluation, the
fire department is then placed in one of 10 categories with a
"Class 1" being the best. Based upon the category
assigned, fire insurance rates are then determined. Wheeling’s
Class 3 rating is very good and homeowners, as well as local
businesses enjoy relatively low fire insurance rates. The Fire
Department was last evaluated and classified by ISO in the Fall
Q: Does the Fire Department conduct Fire
A: Yes. Visitors are
welcome anytime between 8:00am to 5:00pm; subject to
availability of personnel due to emergency calls, training, etc.
For groups larger than ten (10) or for station tours during the
evening hours, reservations are required and may be made by
calling (847) 459-2662, in advance.
Q: Does the Fire Department provide CPR training?
A: Yes. Classes are held several times throughout
the year at Fire Station 24, 499 S. Milwaukee Avenue.
A moderate fee is charged to cover the cost of the instructor(s),
training supplies, and certification. To enroll in a CPR
(847) 459-2662, Monday thru Friday, 8:00am to 4:30pm.
Q: Does the Fire Department trade, swap, or sell patches,
A: No. Due to security reasons, these items are not released
to non- Wheeling Fire Department personnel.
Q: How do I apply for employment with the Village of
A: Job opportunities are posted in our Reference Desk
section of the website under Available
Job Postings. Just follow the
instructions in the posting.
Q: Are current job postings listed anywhere else?
A: Our public works and clerical support positions are
usually advertised in the Sunday Daily Herald as the need
arises. Professional positions may also be advertised in
the Sunday Chicago Tribune or in related professional
Q: I’m interested in becoming a police officer
for the Village of Wheeling. What do I need to do?
A: The Village of Wheeling participates in the Northwest
Municipal Conference Testing Consortium biannually for the
preliminary written and physical agility tests for both police
officers. You should call the Northwest
Municipal Conference in Des Plaines, Illinois at (847) 296-9200
and inform them you would like to be notified when the Village
of Wheeling is next participating in police officer/firefighter
testing. They will add you to the appropriate list and
provide you with all necessary information. In this way,
you can apply to a number of participating municipalities at the
same time. Your test scores will be provided to each
participating municipality who will then contact you according
to their specific policies and procedures.
Q: If I receive a parking ticket, is there a mechanism in
which I can request that the ticket be reviewed for accuracy or
to point out circumstances that should be brought to the
attention of the Police Department?
A: Yes, citizens may request a Review of Citation for parking
violations by completing the form available at the Police
Records Unit. The department will conduct a review and the
Chief of Police will make final approval or denial of the
Q: How do I start a Neighborhood Watch Program for my
A: The Crime Prevention Unit (847) 459-2994, will coordinate the
organization of Neighborhood Watch Programs for citizens who
request the service.
Q: What should I do if wastewater backs up in my home? If
repairs are found to be necessary, are they my responsibility?
A: Call the Village first before engaging the services of a
private plumber. The Utility Division of the Public Works
Department will first determine if the source of the
backup/blockage is located in a Village-maintained public sewer
line. If so, it will be corrected by Village crews.
If it is not, the Village will, as a cost free service to its
residents (provided the home is equipped with a 6" cleanout
and the wastewater level in the pipe is low enough), internally
televise private sanitary service lines. Your service line
runs from your home to the point of connection to the Village’s
public sewer line. If the source of the backup/blockage is
found to be in the private sanitary service line, you will be
notified of its location and instructed to call a private
plumbing service. All costs relating to repairs and
maintenance of private sanitary service lines are the
responsibility of the homeowner.
Q: Whom should I call if water backs up in the street during
A: Call the Village immediately. Most likely, the
storm basins in the street are either covered with debris or
possibly obstructed with silt from normal street runoff. Public
Works crews will clear any obstructions found in order to
restore proper drainage.
Q: Can a parkway tree be removed if its roots are obstructing
my sanitary service line?
A: A parkway tree may not be removed due to intrusion
of tree roots in a private sanitary service line. Sanitary
service lines, which have been intruded with tree roots, are
considered defective and must be repaired. All costs
relating to repairs and maintenance of private sanitary service
lines are the responsibility of the property owner.
Q: Does the Village Public Works Department maintain all
roadways located within the corporate limits of Wheeling?
A: No. The Street Division of the Public Works
Department maintains approximately 65 miles of local
streets. Two other governmental agencies maintain
jurisdiction over roadways within the corporate limits of the
Village. Responsibility for maintenance of these roadways,
including snow removal and ice control operations, rests with
the highway departments of each of these agencies. They
Illinois Department of Transportation (IDOT):
Dundee Road (Route 68) Elmhurst Road (Route 83)
Milwaukee Avenue (Route 21/45) McHenry Road (Route 83)
Palatine Road Wolf Road
Cook County Highway Department: (847)
Lake Cook Road Wheeling Road (south of Palatine Rd.)
Schoenbeck Road Hintz Road
Camp McDonald Road Buffalo Grove Road
Old Buffalo Grove Road
Q: Who is responsible for shoveling snow from sidewalks?
A: It is the responsibility of every owner, lessee, tenant,
occupant or other person having charge of any building or lot of
property in the Village abutting upon any public way or public
place to remove the snow and ice from the sidewalk in front of
said building or lot of property.
Q: Can I park my car on Village-maintained streets during
A: No parking is allowed on any Village street on which
there is an accumulation of snow 2 or more inches in depth until
plowing operations have been completed. Violators may be towed
Q: Can I rake leaves into the street for collection by the
A: The Public Works Department reminds residents not to
deposit leaves into streets. Leaves intentionally raked
into the street results in a clear and immediate detrimental
impact on the Village’s storm sewer system. As we are
all aware, rainfall during the fall season in our area is
standard. Leaves deposited into the street will inevitably
result – during periods of even relatively minor rainfall –
in clogged storm sewer inlets and localized flooding.
Correcting such problems takes significant man-hours and results
in substantial added costs.
The Village’s existing contract with Waste Management –
Northwest provides for alternative methods by which residents
may dispose of leaves and other forms of yard waste. In
addition to paper yard waste bags, residents may use plastic or
metal garbage cans – the latter, of course, being emptied and
returned to the resident for future use. Instead of the
ongoing expense relating to the purchase of paper yard waste
bags, residents may wish to make a one-time investment into one
or more plastic and/or metal garbage cans for this use.
The Village insisted on this provision in the contract and is
one of only a few communities where such a disposal method is
available. Moreover, the Village eliminated the
requirement of residents to purchase yard waste
"stickers" for each bag/can of yard waste
disposed. Again, the intent of the Village was to provide
a program offering the greatest ease and least amount of
inconvenience to its residents.
Q: Who is responsible for the maintenance of streetlights?
A: Streetlights mounted on wooden poles are the
responsibility of ComEd. The Village rents these lights
from ComEd and is not authorized to undertake any repairs.
To report a problem, please call 1-800-EDISON-1.
Streetlights mounted on metal or concrete poles may be the
responsibility of the Village, unless privately owned and
maintained. To report a problem, please contact the Public
Works Department at (847) 279-6900. You will be advised if
the streetlight in question is Village maintained or privately
Q: Does the Village repair or replace driveway aprons?
A: No – unless it was specifically damaged by Village
crews repairing/maintaining streets or other Village
infrastructure or by firms under contract with the Village for
various roadway, water main, storm and/or sanitary sewer work.
Q: Are rear or side yard easements owned and maintained by
A: No. These are designated areas on private property
reserved for legal right of access to utilities for crews and
their equipment to perform required maintenance and repair work.
Q: Why does my water often appear cloudy during colder
periods of the year?
A: The cloudy appearance is simply air trapped in the water
that dissipates when the water warms. It is not harmful
and is completely safe to drink.
Q: What can I do to prevent my water lines from freezing?
A: During unusually cold weather, it is important that you
allow heated air in your home to come into contact with as much
of your interior plumbing system as possible. If your
water meter is in a closet, leave the door open and clear the
immediate area around the meter of obstructions. The most
effective measure you can take is to let four faucets slowly
drip (not flow) to keep the water in your private service line
(the line from the Village’s water main to your home) moving
and, therefore, resistant to freeze. If you think your
water lines may be frozen, contact the Utility Division of the
Public Works Department immediately at (847) 279-6900, Monday
through Friday between the hours of 7:00am and 3:30pm, or at
(847) 459-2632 after normal hours.