What happens when the complaint is received?
The Supervisor receiving the complaint determines the type of complaint and the conduct involved. First-line Supervisors handle certain types of complaints, while others are investigated by Command Staff.

Generally, First-line Supervisors address complaints regarding discourteous service and failure to take appropriate action. As the complainant, you will be contacted in reference to the specifics of your complaint. The First-line Supervisor will attempt to handle this matter at his/her level. Once resolved, a record of the complaint and the action taken is made by the Supervisor and forwarded to the appropriate Division Commander.

More serious complaints, such as excessive force, criminal conduct, corruption, or ethics violations, are forwarded to the Chief of Police who assigns a Command Staff Officer to investigate the complaint.

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1. What happens when the complaint is received?
2. What happens after the investigation?
3. What happens when a complimentary letter is received?
4. What happens when a concern is voiced?