What can I do to prevent my water lines from freezing?
During unusually cold weather, it is important that you allow heated air in your home to come into contact with as much of your interior plumbing system as possible. If your water meter is in a closet, leave the door open and clear the immediate area around the meter of obstructions. The most effective measure you can take is to let four faucets slowly drip (not flow) to keep the water in your private service line (the line from the Village’s water main to your home) moving and, therefore, resistant to freeze.

If you think your water lines may be frozen, contact the Utility Division of the Public Works Department immediately at 847-279-6900, Monday - Friday between the hours of 7 a.m. and 3:30 p.m., or at 847-459-2632 after normal hours.

Show All Answers

1. What should I do if wastewater backs up in my home?
2. If repairs related to wastewater backing up in my home are found to be necessary, are they my responsibility?
3. Whom should I call if water backs up in the street during a rainstorm?
4. Can a parkway tree be removed if its roots are obstructing my sanitary service line?
5. Does the Village Public Works Department maintain all roadways located within the corporate limits of Wheeling?
6. Who is responsible for shoveling snow from sidewalks?
7. Can I park my car on Village-maintained streets during snowfalls?
8. Can I rake leaves into the street for collection by the Village?
9. Who is responsible for the maintenance of streetlights?
10. Does the Village repair or replace driveway aprons?
11. Are rear or side yard easements owned and maintained by the Village?
12. Why does my water often appear cloudy during colder periods of the year?
13. What can I do to prevent my water lines from freezing?