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1. What is backflow?
2. How does backflow occur?
3. What is a cross-connection?
4. What is a backflow prevention assembly?
5. How often must a backflow prevention assembly be tested?
6. Who can test backflow preventers?
7. Why have I received a letter from BSI, Inc. reminding me that my backflow assembly must be inspected rather than the Village?
8. How do I change the contact information for a backflow prevention assembly on my property?
9. Who is responsible for sending in the completed “Backflow Prevention Assembly Test Report” forms?
10. What if my backflow prevention assembly fails the test?
11. What happens if I don’t have my assembly tested?
12. How do I get a backflow prevention assembly removed?
13. I have several backflow prevention assemblies with different test dates. How can I get them tested at the same time?
14. I received a cross connection survey on my water usage at my business or home. What is this about?
15. Who pays for the testing and how much does it cost?
16. Who should I call if I have additional question?
17. What regulations authorize the Village of Wheeling Backflow Prevention Program?

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1. I’d like to report an issue that I believe is violation of the code. What do I do?
2. Will my complaint be anonymous?
3. I’ve received a Notice of Violation or a formal citation. What do I do?
4. Other properties have the same issue that I was cited for. Is the Village citing them as well?
5. Can I present evidence at a hearing?
6. Can I appeal a decision by the Administrative Hearing Officer?

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1. Why have I received a survey from BSI?
2. What is the Backflow Prevention Program and why do I need a Backflow Device?
3. Do I need a permit to pave my driveway, sidewalks, service walks and patios?
4. How do I determine if my property is located within a Special Flood Hazard Area (flood zone)?

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1. How do I determine if my property is located within a Special Flood Hazard Area (flood zone)?

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1. I’m moving into/out of Wheeling. What do I need to do to set up/cancel water service?
2. What types of payment does the Village of Wheeling accept?
3. Do I need a vehicle sticker?
4. What 1099 information does the Village need?
5. Does the Village have a real estate transfer tax?
6. Do I need an animal license for my cat or dog?
7. Can I purchase a monthly train station pass so I don’t have to pay the fee every day I park at the Metra lot?
8. Do you have an app I can use to pay for my parking space in the commuter parking lot?
9. Where do I obtain a temporary handicapped parking pass?
10. How do I apply for disabilities certification with the State of Illinois?
11. How do I register to vote?
12. Can I pay my water bill on-line?
13. Does the Village have a senior citizen discount on water?
14. What taxes does the Village of Wheeling collect?
15. Does the Village have a senior citizen taxi discount program?

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1. What hospitals do the Fire Department ambulances transport emergency medical patients to?
2. Is there a fee charged for emergency medical and/or ambulance service?
3. How do I obtain a copy of a fire report or ambulance report?
4. Why does a fire engine respond on ambulance calls?
5. What does "ISO Class 3" mean on the side of the Fire Department’s vehicles?
6. Does the Fire Department conduct Fire Station tours?
7. Does the Fire Department provide Cardio Pulmonary Resuscitation (CPR) training?
8. Does the Fire Department trade, swap, or sell patches, t-shirts, etc.?

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1. How do I apply for employment with the Village of Wheeling?
2. Are current job postings listed anywhere besides the website?
3. I’m interested in becoming a police officer for the Village of Wheeling. What do I need to do?

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1. If I receive a parking ticket, is there a mechanism in which I can request that the ticket be reviewed for accuracy or to point out circumstances to be brought to the attention of the Police?
2. How do I start a Neighborhood Watch Program for my area?

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1. What happens when the complaint is received?
2. What happens after the investigation?
3. What happens when a complimentary letter is received?
4. What happens when a concern is voiced?

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1. What should I do if wastewater backs up in my home?
2. If repairs related to wastewater backing up in my home are found to be necessary, are they my responsibility?
3. Whom should I call if water backs up in the street during a rainstorm?
4. Can a parkway tree be removed if its roots are obstructing my sanitary service line?
5. Does the Village Public Works Department maintain all roadways located within the corporate limits of Wheeling?
6. Who is responsible for shoveling snow from sidewalks?
7. Can I park my car on Village-maintained streets during snowfalls?
8. Can I rake leaves into the street for collection by the Village?
9. Who is responsible for the maintenance of streetlights?
10. Does the Village repair or replace driveway aprons?
11. Are rear or side yard easements owned and maintained by the Village?
12. Why does my water often appear cloudy during colder periods of the year?
13. What can I do to prevent my water lines from freezing?

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1. Can I trim or remove a parkway tree myself?
2. A tree on my property is growing into the utility wires. Can the Village trim the tree?
3. The property next door is not mowing their lawn and the grass is over 8” in height. How can I get them to mow it?
4. I have an issue with a tree on my neighbor’s private property? Who do I contact?
5. Who can provide me information on trees and plants?
6. Will the Village remove a dead animal from my property?
7. Can I rake or blow leaves onto the street for collection?
8. Who do I contact if there is a sidewalk concern?
9. A streetlight is not working. Who can I call to have it repaired?
10. How can I get my street swept?
11. How do I report a pothole?
12. Who do I contact with a concern about regulatory street signage?

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1. Can a parkway tree be removed if its roots are obstructing my sanitary service line?
2. If the Village responds to a sanitary or storm sewer related concern, is there a charge?
3. Is the property owner responsible for the maintenance and repairs to a sanitary service line if it extends underneath a parkway, sidewalk, or roadway?
4. There is standing water on my street. What do I do?
5. Why would my tap water appear cloudy?
6. What can I do to prevent my household water lines from freezing?