Emergency Dispatch Center

Emergency dispatching of the Wheeling Fire Department is provided by a joint FIRE/ EMS Dispatch Center in Northbrook, Illinois known as the "Regional Emergency Dispatch (RED) Center.  
 

Service Volume & Area


RED. Center handles approximately 52,000 emergency calls per year and is responsible for a geographical area of approximately 125 square miles and 480,000 residents. RED Center provides dispatching services for several cities, villages, and districts.  In addition to serving member agencies, RED Center also serves as the regional dispatch center for  Mutual Aid Box Alarm System (MABAS) Division 3 during major or large scale emergency incidents. 
A dispatcher works at a desk and views information on a computer
RED Dispatch Room 2

Cities


  • Des Plaines
  • Park Ridge

Fire Protection Districts


  • Deerfield-Bannockburn
  • Lincolnshire-Riverwoods
  • Long Grove
  • North Maine
  • Prospect Heights

Villages

  • Morton Grove
  • Niles
  • Northbrook
  • Northfield
  • Wheeling
  • Wilmette
  • Winnetka
RED logo

Emergency Medical Dispatch


The Dispatch Center is certified by the Illinois Department of Public Health to provide Emergency Medical Dispatch (E.M.D.), a system of providing pre-fire department arrival life-saving emergency medical instructions to citizens over the telephone.

911 Transfer


911 calls (land lines and wireless) are received by the Wheeling Police Department. In the event that the call is for Fire Department service (ex. fire, emergency medical, etc.), the call is immediately transferred to the Regional Emergency Dispatch (RED) Center. Approximately 80% of all emergency calls are received from wireless 911. This transfer between dispatch centers takes approximately 4 seconds.