Social Services

Social Services Division



Social Services in the Village of Wheeling is a coordinated effort with all departments working together including the Wheeling Police and Fire Departments as well as staff from the Community Development and Public Works Department, and the Senior Services Division.

The Social Services Division provides information and support regarding basic needs including public benefits, community resources, and financial assistance. Other issues addressed by Social Service include:
Support Group in discussion
  • Child Abuse or Neglect
  • Crime Victims and their families / Victim Advocacy (including Domestic Violence, Sexual Assault)
  • Family Problems (including Juvenile issues and Marital Conflicts)
  • Homelessness
  • Mental Illness
  • Older Adult issues (including self-neglect, housing, case-management, etc.)
  • Substance Abuse
  • Victim Advocacy (including Domestic Violence, Sexual Assault)

How Can We Help?



The Social Services Division is available by phone or by appointment at the office or at the Wheeling Food Pantry on Tuesdays or Thursdays from 10am - 4pm or by email. Social workers are available for consultation for all residents of the Village of Wheeling.

Assessments and Referrals and Crisis Intervention



Village of Wheeling residents are provided with access to information in many areas such as:
   
  • Care giving resources
  • Financial assistance
  • Housing
  • Immigration
  • Legal services
  • Support organizations
  • Health care
  • Transportation
  • Utility assistance
  • Vital records

Case Management



Our social workers provide service to Wheeling residents by coordinating programs offered by the department and/or other social service agencies. When appropriate, social workers will advocate for services.

Community Outreach and Needs Assessment



Social workers provide social services at off site locations, at community disasters, and at critical incidents. They also schedule home visits to isolated or infirm residents to provide them with all the services available through the Human Service Department.

Social Workers are in our community at various Outreach locations. The following table includes the locations, times, and dates available for residents of these particular developments.
Location Time Date
Whippletree Clubhouse 10 a.m. to 11 a.m. 2nd Wednesday of the Month

Community Social Services Contacts


Division Phone Number
Human Services
847-459-2606
Police Social Worker
847-459-2640
Russian Language Social Worker (available by appointment)
847-483-9197
Social Worker for Seniors
847-459-2671
Spanish Language Social Workers
847-459-2957 or 847-459-2672
Victim Services Social Worker
847-459-2957

Crime Victim Court Advocacy



The program is committed to providing free and confidential services to survivors of violent crime, including information, opportunities, advocacy, and support, especially in the civil and criminal justice system processes. We aspire to empower and assist survivors of crime in their recovery. On behalf of victims, we act as liaisons between victims and a variety of justice system departments and personnel. We advocate for victims' needs and wishes within the system and help victims determine which courses of action are best for them. We recognize the impact crime has had on victims, and support the important role victims play in criminal justice processes. We work to ensure victims are treated fairly and respectfully and provide services that lessen the impact of the crime and restore victims' losses.

Crisis Intervention



Response to crisis situations involving violent attack, death, sexual assault, and /or emotional trauma. Services are provided on-scene when engaged by Police or EMS and provided to all Wheeling residents and those involved in crisis in the Village of Wheeling.

Program and Events



Check back for new programs as they become available periodically.

Psycho-educational Groups



The Human Services Department, from time to time throughout the year, will hold education seminars and groups with the focus on community needs. These programs strive to educate the Wheeling residents on important topics facing the community.

Short Term Crisis Counseling



Our social workers provide crisis intervention and short term counseling in an attempt to help residents understand issues which affect their lives. The social workers within the Human Services Department work closely with other professionals to provide the best services available. The local social services network includes:
  • Agencies
  • Community mental health centers
  • Courts
  • Physicians
  • Schools
  • Townships
Counseling is of a confidential nature and confidentiality of client records is respected in accordance with the law.